Exchange & Returns
We accept free returns and exchange within 14 days, starting from the day your order was delivered.
Exchange
If you don't like the item or the size doesn't fit, we can exchange it. Please contact us for an exchange.
Pre-order items
As Pre-order items are individually made for you, we are unable to offer exchanges on these unique items.
Returns
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included;
- Sale items cannot be returned unless the item arrives damaged or faulty when delivered to you;
- Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
To create a better shopping experience for our customers, we offer a flexible returns policy.
Read our Terms of service here
Pre-order items
As pre-order items are made to order for you, we regret that we cannot accept returns unless the items arrive damaged or faulty on delivery.
Refunds
Once your return is received, please allow up to 6 calendar days for processing. If your return is accepted, your refund will be processed back to your original method of payment. Refunds can take up to 14 days to appear in your account, depending on your payment provider.
Faulty items
If you receive an item in a faulty or damaged condition, or if it doesn't quite match the description on our website, please contact our customer service team as soon as possible.